Refund policy for SEO or digital marketing services:
Refund Eligibility:
– Refunds are only applicable within the first 30 days of service activation.
– Refunds are applicable for new clients only and are not valid for existing or returning clients.
– Services must have been paid for in full to be eligible for a refund.
Refund Process:
– To request a refund, clients must submit a written request via email to [contact email].
– The request must include the reason for the refund and any supporting documentation.
– Upon receiving the request, our team will review it within 5 business days.
Refund Conditions:
– Refunds will only be granted if the client can demonstrate that the services provided did not meet the agreed-upon specifications or were not delivered as promised.
– Refunds will not be granted for dissatisfaction with results, as digital marketing outcomes can vary based on numerous factors beyond our control, such as market fluctuations, algorithm changes, and competitor activity.
Refund Amount:
– If a refund is approved, the refund amount will be prorated based on the unused portion of the services.
– Any setup fees, administrative costs, or third-party expenses incurred will be deducted from the refund amount.
Method of Refund:
– Refunds will be processed using the same method of payment used for the original transaction.
– Clients should allow up to 10 business days for the refund to be processed and reflected in their account.
Non-Refundable Items:
– Certain items are non-refundable, including but not limited to:
– Customized strategies or plans developed specifically for the client.
– Third-party tools or software licenses purchased on behalf of the client.
– Any services rendered or expenses incurred prior to the refund request.
Dispute Resolution:
– In the event of a dispute regarding a refund request, both parties agree to engage in good faith negotiations to reach a resolution.
– If a resolution cannot be reached, either party may pursue legal remedies as outlined in the Terms of Service agreement.
This refund policy is subject to change at any time without prior notice. Clients are encouraged to review the policy periodically for updates.